Collections Clerk

Responsibilities: - Conduct collection calls and correspondence with customers to collect outstanding payments - Negotiate payment arrangements and settlements with customers - Update customer accounts with accurate and detailed information regarding collections activities - Review and analyze customer accounts to identify delinquent accounts and determine appropriate actions - Collaborate with internal teams to resolve customer issues and disputes - Prepare and maintain reports on collections activities and account status Skills: - Strong math skills for calculating balances, interest, and payment plans - Excellent customer service skills to interact professionally with customers - Ability to negotiate effectively to secure payment arrangements - Knowledge of account management principles and practices - Understanding of revenue cycle management in a collections environment - Experience in telemarketing or phone-based customer service roles is a plus - Proficiency in account reconciliation, including debits and credits Note: This job description is intended to provide a general overview of the position.
Other duties may be assigned as needed.
Job Type: Full-time Pay: $9.
25 - $10.
00 per hour Expected hours: 40 – 46 per week Benefits: * Paid time off Weekly day range: * Monday to Friday * Weekends as needed Work setting: * Office Ability to Relocate: * Alamo, TX 78516: Relocate before starting work (Required) Work Location: In person