Operations Excellence Manager

Overview: Benefits: Professional and personal growth opportunity Competitive Salary with Performance Bonus Free Services Anniversary Bonus PTO Medical Insurance Position Qualifications: Hiring and Training experience for at least 2 years in a leadership role Experience training and developing teams Process Oriented Metrics / Goal Oriented Microsoft office (excel, word, power point).
Role Model to the Operations team.
(Able to demonstrate with performance and numbers on any front desk related tasks) Cheerful and bring positivity even when hard times or when going through personal issues Minimum 2 years of previous management experience leading an influencing a team Able to support and coach the front desk team to improve their individual performance opportunities Minimum 2 years of previous customer experience managing conflicts and being able to solve the issues, not just handle the customer but finding the best solution for the customer and the studio.
Previous experience setting team expectations and addressing if any issues that needs attention Organization and Time management skills Good communication skills to address work related issues from top to bottom or bottom to top.
(LCs, manager, Owner) Schedule Flexibility Detailed oriented Strong ethics and integrity Strong mindset approach towards following standards and processes Professional image to set the standard to the staff Willing to take coaching and feedback to improve opportunities Demonstrate consistency on the daily tasks Reliable with schedule and be able to cover shifts when needed Strong responsibility and leadership skills Strong Problem-solving mindset Computer and technology savvy Fast Learner Mindbody software a plus Position Responsibilities: Responsible to hire and train studio Operational teams Lead the region critical processes audits Support Studio Managers to drive key indicators to meet goals (KPI) Reinforce Operational and Duties assignments to follow standards Identify strengths and opportunities for the front desk team to participate on training plans for development Collaborate with Studio Managers and Owner to develop Growth and development plans to support the Operations team.