Customer Service Manager

Do you have high expectations for customer service? Join the team of dedicated patient care advocates at Legacy Home Health Agency, delivering quality customer service to meet their patients' needs.
We are looking for a Customer Service Manager who knows how to build and support the systems and teams needed to prioritize and track customer issues and, in the process, deliver quality customer service! Job Responsibilities: Accomplishes customer service human resource objectives by training and coaching employees.
Communicates customer service expectations, and performs evaluations and reviews for employees with frequent customer interaction.
Identifies customer service issues, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Implements production, productivity, quality, and customer-service standards.
Contributes customer service information and recommendations to strategic plans and reviews.
Audits customer service procedures and trends and determines system improvements.
Job Requirements: Bachelors degree in a related or applicable discipline required.
* Three years of customer service experience required.
Bilingual in English and Spanish is preferred.
*Supervisory experience in a related or applicable industry may substitute for education.
Job Benefits: Health insurance Dental insurance Vision insurance Life insurance Paid time off Paid holidays Paid training 401(k)