PIA Supervisor

Job Introduction: Maximus is currently looking for a PIA Operations Supervisor at our Pharr Texas Location.
The Operations Supervisor will supervise the daily activities of their direct reports, monitors and tracks employee performance, ensures operational activities are performed on schedule and provides employee coaching and development as needed.
Must be able to work on site at Maximus Pharr, Texas location.
Will be scheduled to work an 8 hour shift between the hours of 7am-7pm Monday-Friday.
Job Description Summary: The Operations Supervisor will supervise the daily activities of their direct reports, monitors and tracks employee performance, ensures operational activities are performed on schedule and provides employee coaching and development as needed.
Essential Job Duties: •Manages a team of reviewers, assigns work and oversees employee performance •Manages employees’ work schedules and ensures coverage for different time zones •Provides real-time coaching, career development, and plans for improved performance to direct reports •Ensures operational policies and procedures are followed •Completes daily and weekly administrative deliverables, including progress reports, coaching summaries, and performance evaluations •Meets performance KPIs as determined by senior leadership and client requirements •Performs other duties as assigned Education and Experience Requirements: •Associates degree required; Bachelor’s degree from an accredited college or university preferred; equivalent experience may be considered in lieu of degree •At least two (2) years of related experience required •At least two (2) years of leadership experience required •Proficient in the use of Microsoft Office products •Excellent organizational, analytical, written, and verbal communication skills •Ability to perform comfortably in a fast-paced, deadline-oriented work environment •Ability to work as a team member, as well as independently with minimal supervision •Ability to conduct and manage project reviews and communicate process improvement recommendations Job Summary: Essential Duties and Responsibilities: - Responsible for assigning day to day work items.
- Monitor employee performance for compliance to established protocol (SLA).
- Work closely with Quality Assurance (QA) and Documentation Management areas to ensure all providers are timely and accurately.
- Effectively lead, coach, train, and counsel direct reports.
- Research and respond to any escalated provider inquiries and requests in a timely, professional and informative manner.
- Produce weekly/monthly reports to be presented to staff.
Minimum Requirements: - Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
- Minimum of two (2) years of related experience.
Education and Experience Requirements: The Operations Supervisor will supervise the daily activities of their direct reports, monitors and tracks employee performance, ensures operational activities are performed on schedule and provides employee coaching and development as needed.
Essential Duties and Responsibilities: - Responsible for assigning day to day work items.
- Monitor employee performance for compliance to established protocol (SLA).
- Work closely with Quality Assurance (QA) and Documentation Management areas to ensure all providers are timely and accurately.
- Effectively lead, coach, train, and counsel direct reports.
- Research and respond to any escalated provider inquiries and requests in a timely, professional and informative manner.
- Produce weekly/monthly reports to be presented to staff.
Education and Experience Requirements: •Associates degree required; equivalent experience may be considered in lieu of degree •At least two (2) years of related experience required •Proficient in the use of Microsoft Office products •Excellent organizational, analytical, written, and verbal communication skills •Ability to perform comfortably in a fast-paced, deadline-oriented work environment •Ability to work as a team member, as well as independently with minimal supervision •Ability to conduct and manage project reviews and communicate process improvement recommendations #FinancialUnitManager #FinanciaOperationsManager #FinancialReporter #LoanAgent #LoanOfficer #FinancialJobs #LoanQualityAssurance #LoanDocumentation #FinancialOperator #FinancialAdminmistrator #FinancialOperationActivity #FinancialQualityAssurance #FinanceSupervisor #FinancialMonitor MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.
maximus.
com.
As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business.
Maximus is committed to complying with any applicable vaccine mandates.
The specific vaccine requirements for this position will be outlined throughout the selection process.
Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.
EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We’re proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Posted Max: USD $46,000.
00/Yr.
Posted Min: USD $44,000.
00/Yr.