Front Desk Manager

The ideal candidate will possess the ability to train and motivate, and can multi-task in a high energy, fast paced environment.
The perfect candidate will have previous front desk leadership experience.
Scheduling may include various shift rotations and weekends requirement.
Monitors and ensures compliance with all guidelines for operations Handles and provides resolution to guest complaints and employee issues Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures Answers inquiries pertaining to hotel policies and services Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards and reservation cards Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Assist management team in conducting regular staff meetings To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics Customer Service – Responds promptly to customer need; Responds to requests for service and assistance; Responds to requests for service and assistance Oral Communication – Responds well to questions; Demonstrates group presentation skills Team Work – Contributes to building a positive team spirit Written Communication – Writes clearly and informatively; Able to read and interpret written information.
Managing People – Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services; Continually works to improve supervisory skills Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness Business Acumen – Understands business implications of decisions; Demonstrates knowledge of market and competition Organizational Support – Follows policies and procedures including but not limited to dress code policies Adaptability – Adapts to changes in work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Dependability – Commits to long hours of work when necessary to reach goals Initiative – Asks for and offers help when needed Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas Planning/Organizing – Prioritizes and plans work activities Professionalism – Treats others with respect and consideration regardless of their status or position Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time Schedule: * 8 hour shift * Weekends as needed Work setting: * In-person Education: * Associate (Preferred) Experience: * Hotel experience: 4 years (Preferred) Work Location: In person