Director Property Management

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities.
We specialize in developing master-planned communities and construction of high quality, energy-efficient homes across the Rio Grande Valley.
Rhodes has been recognized among the fastest growing private companies in the US by Inc.
5000 and is on a mission to expand its footprint into more communities across South Texas.
Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on Builder Magazine’s Top 200 Builders List and is on an aggressive growth trajectory to make the Top 100 Builders list while serving more communities across South Texas.
Rhodes was founded in the early 1990’s as a land acquisition and holding company.
In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes.
Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the Rio Grande Valley.
For more than a decade, we have grown to serve the communities of Mission, Donna, McAllen, Edinburg, San Juan, Weslaco, Harlingen, and Brownsville.
We are passionate about our customers, building exceptional homes, our team, and the communities where we live, work and serve.
Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.
Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit Sharing Programs Health Care - Medical/Dental/Vision/Prescription Drug Coverage Employer Paid Health Reimbursement Account for Medically Enrolled Staff 401(k) with Company Matching Contributions Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Employee Home Purchase Rebate Program Employee Assistance Program (EAP) Role Mission: As the Director Property Management at Rhodes, you will manage the property management team and use exceptional communication skills with our vendors, tenants, and homeowners to ensure customer satisfaction is maintained.
In this role, you will report to the VP of Property & Customer Care while training your team to assist customers in a timely, competent, and courteous manner with any problems, questions, or service orders.
You will assist the VP of Property & Customer Care to build out processes for our single-family rental portfolio along with our commercial real estate.
You are part of the Property & Customer Care team and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities.
Measured Performance Goals: % Overall Community Satisfaction Score % Overall HOA Survey Score Overall Community Service Order Aging Average Accountabilities: General: Recruit, develop, train and manage staff across Property Management Team.
Assist the VP of Property and Customer Care to develop and manage department processes and systems to ensure achievement of goals.
Property Team Management: Manage property managers to respond to homeowner issues timely with strong satisfaction scores.
Manage processes within communities for new resident set up, HOA fee collections, past resident deactivation, community issues, enforcing covenants and restrictions, and community events.
Responsible for following HOA budgets.
Perform other duties as assigned.
Embodies Rhodes Core Values: Act with?Integrity, No Exceptions Honor our?Team Never Be Satisfied?– continuously looks for ways to improve every aspect of our business Best in Class Customer Experience -provide a best-in-class?customer experience?– every time, with every customer Community Leadership – actively engage in the communities we serve, to make them better for our future Lives the Values of the Rhodes Team: Believes and is committed to our mission to enhance the lives of our customers and our team through building communities Is driven by outcomes and results, and wants to be held accountable for them Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change Seeks and responds well to feedback, which is shared often and freely across all levels of the organization Works through silos and forges strong cross-departmental relationships in order to achieve outcomes Supervisory Responsibilities: Manages Property Management Team members and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications, Knowledge & Skills: Bachelor’s degree or meet the minimum requirement for number of years of direct experience, preferred Minimum 5-7 years of experience in property management preferred Ability to anticipate possible obstacles and propose favorable solutions Strong work ethic and commitment to implementation and execution Concise writing and public speaking/presentation skills are desirable Strong computer skills Attention to detail Proven track record of leadership FLSA Status: Exempt Essential Functions: Successful job applicants will be able to perform these functions.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Report to Corporate Office daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with customers, co-workers and manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle Comply with company policies and procedures