Medical Office Specialist, Urology Clinic PB

POSITION SUMMARY: The Medical Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.
POSITION EDUCATION/QUALIFICATIONS : · High School diploma/GED, preferred · MOS Certificate, preferred · Excellent customer service skills.
· Computer skills required with knowledge of Microsoft Office suite.
· Good written and verbal communication skills required.
· Bilingual – English/Spanish.
JOB KNOWLEDGE/EXPERIENCE : · Minimum of one ( 1 ) year receptionist experience preferred.
· Previous experience in a high traffic medical office setting is preferred.
POSITION RESPONSIBILITIES: · Promotes the facility mission, vision and values by effectively communicating them to others.
Considers mission, vision and values in developing services, standards and practices.
· Working the reception desk, greeting and communicating with patients and providers.
· Scheduling, canceling, and rescheduling patient appointments.
· Reminding patients of upcoming appointments and tracking missed appointments, no show and cancellations.
· Answering multiple telephones and accurately documenting messages.
· Forwarding telephone calls appropriately and following up on return calls.
· Checking-in patients and properly documenting registration.
· Insurance verification and verification of patient demographics.
· Authorizing procedures or surgeries, as needed.
· Filing or retrieving medical records and delivering to appropriate providers or departments as needed.
· Filing patient and administrative files.
· Copying, scanning and faxing duties.
· Collecting co-pays and cash from patients, getting authorization on credit cards.
· Entering charges, payments, and balancing the day in the computer.
· Other duties as assigned LINES OF REPSONSIBILITY : (Chain-of-command) 1.
Office Manager 2.
Director DHR Health Clinics 3.
Chief Ambulatory Officer CUSTOMER SERVICE: Provide excellent customer service to all DHR customers.
All employees are required to attend the DHR C.
A.
R.
E.
S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.
AGE SPECIFIC : Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit.
The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.