Shift Lead
All Leads promoted to this level are considered a Key Holder who can open or close the store.
Shift Leaders run a shift, ensure standards are met, and guests and staff are given leadership.
A shift Lead should have at least 3 months of experience, demonstrate strong leadership, and maintain the highest standards as a Team Member.
Responsibilities
Accountable for duties in the café, including all internal control and employee safety.
Responsible for supervision of staff, labor control, and cost controls
Responsible for meeting the brand standards and procedures
Interacts with crew members, customers, and vendors using “Tropitude”.
Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different.
It means having energy and creating a positive atmosphere
Delivers “Unparalleled Hospitality” to each customer that visits our café.
Controls Profit & Loss by following cash handling and security procedures, maintaining
Interact with customers to ensure all inquiries and complaints are handled promptly
Implement policies and procedures, follow up with progress, and measure results
Ensure adherence to Franchise recipes
Ensure the quality of food and beverage presentation is to Franchise specifications
Observe portion control and preparation quantities to minimize waste
Ensure cash controls are in place
Consult with GM and Area Director for Repairs and Maintenance needs
Pay for this position is $10.
25 per hour, plus tips
Requirements:
Must be 18 years or older
High School Diploma or equivalent required
Must be eligible to work in the United States
Excellent communication skills
Leadership Experience (preferred)
Restaurant Experience (preferred)
Benefits:
Growth Opportunities
Flexible scheduling
Employee Discount
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