Lead Supervisor

JOB DESCRIPTION JOB TITLE Lead Supervisor PROGRAM Refugio – Unaccompanied Children’s Residential Program WORK SCHEDULE Five Days Per Week, 40 Hours Per Week, 12 Months Per Year LOCATION Alamo, TX REPORTS TO Program Director SALARY To be discussed on offer JOB TYPE Full-Time GENERAL JOB DESCRIPTION The Lead Supervisor is responsible for the oversight and operational performance of all Youth Care Workers, Lead Youth Care Workers, and Shift Supervisor Youth Care Workers of an on-site children’s residential facility.
Functions as the liaison with other leads and any other on-site vendors.
This position is responsible for ensuring all areas of the assigned team are functioning as required.
They ensure contractual requirements and client expectations are met at the on-site residential facility.
Reports to the Program Director.
ABOUT YOU The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders.
You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet internal Urban Strategies goals.
You have the following Competencies: Ability to provide guidance and support to staff.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and ability to maintain accurate records.
Adapt to unexpected circumstances, think critically and is resourceful.
Ability to work well under pressure and manage multiple tasks simultaneously.
Adapt to frequent changes and bring new ideas and innovations to the workplace.
Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork.
WHAT YOU’LL BE DOING Ensures the supervision of assigned on-site Youth Care Worker staff.
Provides documentation of supervision by maintaining a supervisory log for all staff supervised.
Completes all required documentation that pertains to this position in a timely fashion that may include daily reports.
Ensures that appropriate shelter care and line of sight supervision of unaccompanied minors by assigned staff is handled appropriately and organized.
Supports the Site Lead through formal or informal supervision and provides staff with ongoing feedback.
Communicates frequently with other shelter site departments and support staff regarding pertinent information about residents.
 Assists during transition and movement of children from one activity to the next and one physical location to another.
 Participates in ongoing meetings, conferences, and training programs as required.
 Helps coordinate on-site community meetings, understands group dynamics, promotes and maintains a positive peer group culture.
 Provides coverage for assigned staff when needed.
 Provides security monitoring.
 Ability to operate surveillance camera systems.
 Responsible for adhering to all US, contract and other state regulations.
OTHER REQUIREMENTS:  Assists in the performance of custodial duties as needed.
 Performs other duties of a similar nature or level.
 Assists with transporting lunches as needed.
 Performs duties in a safe manner.
Follows the corporate safety policy.
 Participates in and supports safety meetings, training and goals.
 Ensures safe operating conditions within area of responsibility.
 Maintains a clean and orderly work area.
MINIMUM EXPERIENCE and/or REQUIREMENTS TO BE CONSIDERED  High School Diploma or equivalent.
 3 years of relevant experience or previous ORR Shelter experience.
 Must demonstrate experience training and leading others and adapting to diverse situations.
 Minimum age of 21 years or older.
 Must have the ability to resolve unforeseen problems with little or no direction from manager.
 Excellent presentation skills as well as oral and written communication skills required.
 Proficiency with computer, common office equipment, and MS Office products required.
 Bilingual in Spanish & English (Read, Write, Speak).
 Clean criminal background check.
 Clean child abuse and neglect or child protective services check (CAN).
 Must be able to multi-task, be detail-oriented, be organized, and have excellent oral and written communication skills.
 Meet the requirements of the contract for all immunizations (Emergency Task Order or Cooperative Agreement).
 Able to evacuate at short notice to accompany residents possibly to a different city for several days at a time.
 Ability to remain calm and composed under stress.
 Must be able to perform emergency behavioral intervention (EBI) for children in care (as applicable per contract and/or cooperative agreements).
PHYSICAL REQUIREMENTS:  Ability to ascend/descend stairs  Ability to lift up to 15 lbs.
 Able to withstand changing environmental conditions with weather (rain, lightning, extreme heat and winds).
 Able to withstand and manipulate through construction areas, sports fields, etc.
 Ability to stand; particularly for sustained periods of time.
 Use of manual dexterity, tactile, visual, and audio acuity.
 Must be able to supervise clients indoors and outdoors throughout the entire duration of their shift period, which lasts 8 hours or more on a typical shift.
 Must be able to stand, bend, or stoop for the entire duration of the shift, as necessary.
 Must be prepared and physically able to respond with appropriate protocol in a variety of dynamic supervision situations with clients of 0-17 years in age.
 In a sudden or emergency event, staff must at all times be physically able to run, jump, lunge, twist, push, pull, apply approved restraint techniques and otherwise manage or coerce the full weight of an infant or adolescent.
 Ability to pass a medical examination to determine one’s fitness to satisfactorily and safely care for youth if accommodations are required.
 Able to communicate verbally and listen for constant surveillance of staff activities.
PREFERRED EXPERIENCE and/or REQUIREMENTS  Bachelor’s degree with 1-2 years of supervisory experience.
 A minimum of 2 years’ experience in child care or residential care for adolescents.
 1-year Operations experience.
ORGANIZATIONAL INFORMATION ABOUT US Urban Strategies was founded by a Hispanic woman in 2003.
We exist to equip, resource, and connect faith- and community-based organizations so that all children and families can reach their full potential.
We work with Latino-focused faith- and community-based organizations to serve and engage the whole family.
Our vision is that all children and families reach their full potential.
Our organization is headquartered in Washington, D.
C.
Our team works across the United States and Puerto Rico with direct service centers located in California, Arizona, Texas, Florida, New York, and Puerto Rico.
We also have some programming conducted in Latin America.
COMPANY CULTURE Our work is driven by our three core values: 1.
Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people.
They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
2.
Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
3.
Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.
BENEFITS Remote work for eligible positions.
Medical, dental is paid 95% by company, 5% by employee (individual or family) eligible first day of hire.
Vision is covered 100% (individual or family) eligible first day of hire.
401K matched contributions up to 4% Employee Assistance Program Vacation time is generous but varies depending on program and position.
* 9 Sick Days and 11 Holidays* Every teammate gets long and short-term disability free.
Positions that require laptops, the company provides one.
Positions that require cellphone, company issues one.
PERKS Meaningful employee engagement programs.
Education discounts (BA-PhD) with a variety of education partners.
OTHER All employees must pass a mandatory criminal background check and a bilingual language test for positions that require them.
Employment is conditional pending satisfactory results of all required tests and background checks.
Periodic physical examinations and TB clearances will be required, if hired.
*Some positions governed by Service Contract Act guidelines.
It is understood and agreed that, where a position is funded by a third-party grant, pay and other terms and conditions may be determined by the granting agency.
To the extent practical and possible.
grant-funded employees will normally be given notice of termination effective the date the grant expires.
When the application has been made for continued grant funding, the employee will be advised.
Extensions of hire may be made in expectation of grant funding but may be rescinded if the granting agency withdraws.
In keeping with its equal employment opportunity legal requirements, Urban Strategies will not discriminate against any person in employment because of legally protected classifications such as race, color, national origin or sex.
Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections.
This policy applies to all terminations and conditions of employment, including hiring, placement, promotions, terminations, layoffs, leaves of absences, compensation, and training.
Please note that Urban Strategies in order to fulfill its mission is legally allowed to make decisions in its employment practices based on its distributed employee manual.
All employee positions are critical to the fulfillment of this mission.
Consequently, Urban Strategies expects all employees to live out the standards as set forth in the Employee Handbook and otherwise as interpreted by the Urban Strategies leadership.
Among other things, this means that Urban Strategies may take employment-related action against an employee based on his or her noncompliance with the policies, procedures, and practices of Urban Strategies, including employment termination.
To apply: Please visit www.
urbanstrategies.
us/careers Contact us with any questions at Recruiting@urbanstrategies.
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