Lead Supervisor

Sunny Glen Children’s Home Job Description Job Title: Lead Supervisor Department: Child Care Supervisor: Assistant Program Director FLSA Status: Exempt Prepared by:Human Resources Department Summary Lead Supervisors at Sunny Glen Children's Home are compassionate and experienced individuals who will oversee the daily operations for all assigned shifts and always ensure proper supervision.
Lead Supervisors will work shift schedules, be subject to work overtime when necessary, and be on call for any issues that may arise at the program level.
Lead Supervisors must understand the care for children who are in ORR custody, are from difficult backgrounds, and experience behavioral and emotional challenges.
Our goal is to reach the heart of each child in our care and help them heal from their traumas.
To that end, Lead Supervisors must have a strong commitment to the Children and to understanding their lives.
Essential Duties and Responsibilities Must abide by Sunny Glen Children’s Home mission of giving nurturing, trauma-informed care to children from difficult backgrounds.
Ensure that monthly, direct care staff meetings are conducted by the Shift Supervisors.
-Complete annual performance appraisals for Shift Supervisors and direct care staff under their immediate supervision.
Must develop monthly Shift Supervisors and Direct Care staff work schedules and post in a timely manner.
Approve or deny any personal, holiday, or sick leave requests.
Responsible for addressing employee performance issues in a timely manner and maintaining documentation of conversations.
Must adhere to Sunny Glen Children's Home’s disciplinary action policies and procedures, and in coordination with and approval from Assistant Program Director and/or Program Director.
Must be available to be on call and will be the administrator on duty for immediate assistance to all program-related concerns that may arise.
Must assist with creating corrective action plans if any noted discrepancies are discovered by State Licensing and/or ORR.
Ensure that intake services are completed in a timely manner.
This will include completing the necessary paperwork, providing youth with an overview of the program services, and designating initial placements of youth into the shelter.
Ensure that the shelter is providing basic needs to every Child upon arrival to the program which includes providing a hot meal, clothing, hygiene products, shower, and bedroom assignment.
Must ensure that appropriate supervision levels are met as per State Licensing and ORR requirements during every shift by following up with Shift Supervisors and reviewing direct care staff work schedules.
Make adjustments to the work schedule as needed.
Must ensure all forms and progress notes are properly completed to ensure compliance with State Licensing and ORR requirements.
Assist Shift Supervisors and other Department Leads with providing the necessary staff for special educational events such as trips to the local museum, or local library, acculturation activities such as celebrating U.
S.
Holidays, and recreational outings such as visits to the park or local movie theater.
Maintain open and consistent communication with the Program Director, and/or Assistant Program Director or designer regarding all incidents.
Assist with the submission of monthly reports, funder’s quarterly reports, and end-of-year reports to the appropriate entities.
Ensure that all organizational safety initiatives are carried out and enforced at the shelter.
Must attend all organizational required training that will enhance professional growth.
-Must attend all departmental and program meetings to ensure that up-to-date information is received and disseminated to Shift Supervisors and all direct care staff.
Must assist in the emergency evacuation of all Unaccompanied Children as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
Travel as needed for trainings, conferences or to transport Unaccompanied Children to destinations located within the U.
S.
Attend Treatment Team Meetings to convey children’s progress to all disciplines presents.
Must be able to adapt to change in a positive, productive manner, and at a moment’s notice.
Other duties may be assigned.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies: Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.
; continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates.
The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.
Business Acumen - Understands business implications of decisions; aligns work with strategic goals.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Recruitment & Staffing - Utilizes recruitment sources; exhibits sound interviewing skills;presents a positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
; completes tasks on time or notifies the appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Completes workin a timelymanner.
Safety and Security - Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Must be 21 years of age or older.
Must be bilingual in English and Spanish.
Education and/or Experience High School Diploma or equivalent 4-year bachelor’s degree from an accredited University Preferred or 5 years of ORR experience within a supervisory role working with unaccompanied children Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel.
Certificates, Licenses, Registrations Valid Texas Driver's License.
Have a record of tuberculosis screening showing the employee is free of contagious TB.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl, and talk or hear.
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to sit; climb or balance and taste or smell.
The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.
) and occasionally be able to perform a restraint on youth weighing up to 200 lbs.
Must be able to frequently maintain visual and auditory supervision of multiple children.
The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion.
The employee must be able to multitask.
Work Environment The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually loud.
The employee must be able to function in a noisy environment.
Notes All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.
Sunny Glen is an Equal Opportunity Employer (EOE).
Employment selection and related decisions are made without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, sexual orientation, and other statuses protected by law.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Education and/or Experience High School Diploma or equivalent 4-year bachelor’s degree from an accredited University Preferred or 5 years of ORR experience within a supervisory role working with unaccompanied children