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Posted : Friday, July 19, 2024 03:41 AM
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark.
Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.
Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.
We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.
Our reach is global yet our presence is local and close to our customers.
Read more at www.
dsv.
com Location: USA - Pharr, Matador Dr Division: Air & Sea Job Posting Title: Customer Service Agent Time Type: Full Time Summary The Customer Service Agent is responsible for building consistent rapport and trust with exceptional service to the customer.
Customer Service Agents are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers.
CSAs are also responsible for accurate and timely order processing to support the efficient operation of the site.
Duties and Responsibilities Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders Checking all orders for special requests Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Ensure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc.
, in an accurate and timely fashion.
Clerical Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquires.
Direct visitors to appropriate department.
Assist drivers at check in window various times throughout the day.
Other Duties CSAs may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
Educational background / Work experience Education and/or Experience Must have a High school diploma or general education degree (GED).
1-year experience in Customer Service-related capacity Preferred Qualifications 1-3 years warehouse/logistics support experience 2-3-year experience in Customer Service-related capacity Skills & Competencies Computer Skills Intermediate computer skills Proficient with MS Office Applications WMS functions Language Skills English (reading, writing, verbal) Business writing proficiency Mathematical Skills Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
Other Strong attention to detail accuracy and accomplishes job task in a timely manner.
Ability to perform duties with minimal supervision or guidance Ability to multi-task Effective communication skills Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.
Physical and/or Mental Requirements / Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
The employee uses computer and telephone equipment.
Specific vision requirements of this job include close vision and distance vision.
Must be able to sit/stand for up to 8 hours.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals.
The noise level in the work environment is usually low to moderate.
At Will Employment DSV Air & Sea Inc.
employees are hired for an undefined period of time as “at will” employees.
This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*.
Additionally, each employee has the right to terminate his/her employment at any time.
*Except if employed in Montana, where termination requires just cause.
DSV is an equal employment opportunity employer.
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.
dsv.
com.
If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
DSV reserves the right to defer or close a vacancy at any time.
For this position, the expected base pay is: $13.
75 - $18.
75 / Hourly.
Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes.
Please do not forward unsolicited resumes to our website, employees, or Human Resources.
DSV will not be responsible for any agency fees associated with unsolicited resumes.
Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV – Global transport and logistics DSV is a dynamic workplace that fosters inclusivity and diversity.
We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.
You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.
DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.
If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.
com and follow us on LinkedIn, Facebook and Twitter.
Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics.
Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods.
We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.
Our reach is global yet our presence is local and close to our customers.
Read more at www.
dsv.
com Location: USA - Pharr, Matador Dr Division: Air & Sea Job Posting Title: Customer Service Agent Time Type: Full Time Summary The Customer Service Agent is responsible for building consistent rapport and trust with exceptional service to the customer.
Customer Service Agents are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers.
CSAs are also responsible for accurate and timely order processing to support the efficient operation of the site.
Duties and Responsibilities Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders Checking all orders for special requests Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Ensure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc.
, in an accurate and timely fashion.
Clerical Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquires.
Direct visitors to appropriate department.
Assist drivers at check in window various times throughout the day.
Other Duties CSAs may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
Educational background / Work experience Education and/or Experience Must have a High school diploma or general education degree (GED).
1-year experience in Customer Service-related capacity Preferred Qualifications 1-3 years warehouse/logistics support experience 2-3-year experience in Customer Service-related capacity Skills & Competencies Computer Skills Intermediate computer skills Proficient with MS Office Applications WMS functions Language Skills English (reading, writing, verbal) Business writing proficiency Mathematical Skills Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
Other Strong attention to detail accuracy and accomplishes job task in a timely manner.
Ability to perform duties with minimal supervision or guidance Ability to multi-task Effective communication skills Must be able to effectively adapt to change and thrive in a stimulating, fast-pace work environment.
Physical and/or Mental Requirements / Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
The employee uses computer and telephone equipment.
Specific vision requirements of this job include close vision and distance vision.
Must be able to sit/stand for up to 8 hours.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes or airborne particles, toxic or caustic chemicals.
The noise level in the work environment is usually low to moderate.
At Will Employment DSV Air & Sea Inc.
employees are hired for an undefined period of time as “at will” employees.
This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*.
Additionally, each employee has the right to terminate his/her employment at any time.
*Except if employed in Montana, where termination requires just cause.
DSV is an equal employment opportunity employer.
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.
dsv.
com.
If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.
DSV reserves the right to defer or close a vacancy at any time.
For this position, the expected base pay is: $13.
75 - $18.
75 / Hourly.
Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes.
Please do not forward unsolicited resumes to our website, employees, or Human Resources.
DSV will not be responsible for any agency fees associated with unsolicited resumes.
Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV – Global transport and logistics DSV is a dynamic workplace that fosters inclusivity and diversity.
We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry.
You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.
DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.
If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.
com and follow us on LinkedIn, Facebook and Twitter.
• Phone : NA
• Location : Pharr, TX
• Post ID: 9023835805
