Customer Service Representative
_*MUST BE BILINGUAL *_
Duties:
- Provide exceptional customer service and support to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Conduct outbound calling campaigns to follow up on customer inquiries or promote new products/services
- Upsell additional products or services to maximize sales opportunities
Skills:
- Excellent communication skills in English (verbal and written)
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry with a high level of accuracy
- Sales-oriented mindset with the ability to upsell products or services
- Multilingual abilities (preferred but not required)
- Bilingual proficiency in English and [additional language] (preferred but not required)
We offer competitive compensation, a positive work environment, and opportunities for career growth.
Join our team of dedicated professionals who are committed to providing outstanding customer service.
If you have excellent communication skills, a passion for helping others, and a desire to succeed in a fast-paced environment, we want to hear from you.
Apply now to become a valuable member of our customer service team!
Job Types: Full-time, Part-time
Pay: $9.
00 - $10.
00 per hour
Experience level:
* 1 year
Shift:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* Call center
* In-person
* Office
Work Location: In person
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