Guest Services Representative (Edinburg-McAllen)

Guest Services Representative - (Edinburg-McAllen) compensation: $14/hr base pay plus up to $3/hour weekly performance pay to start; Paid vacation and limited benefits for full time upon tenure employment type: employee's choice job title: Guest Services Representative Our vision is having a team environment where we take care of people.
As a company, taking care of our staff, in turn, take care of our guests.
As a team, taking care of each other.
Our mission is to provide top quality services in a clean, relaxed environment.
We strive to provide service options to our guests which allow ongoing professional focus on guest well being.
We value hospitality and a creative environment which provides the ongoing training our service providers need to grow in their profession and serve their guests with integrity.
With locations in Edinburg and McAllen we seek a full time or part time guest services representative to split time between our two locations.
MUST BE ABLE TO WORK MONDAY-FRIDAY.
The responsibilities of a Guest Services Representative includes: Providing a friendly, professional greeting to all callers and visitors Ensuring a warm, friendly welcome to clientele and staff at all times Completing daily opening and closing procedures and checking lists per relevant areas Scheduling appointments and monitoring availability of treatments and staff to ensure punctual service Organizing schedules to fully utilize time and profitability while ensuring the clients' needs are prioritized Helping each person who approaches the front desk with an inquiry, and checking out each guest after their appointment Guiding clients to appropriate retail products, and motivating sales of products, gift certificates, packages, specials, memberships, and service re-booking Accepting and delivering all packages, mail, and messages to appropriate staff Setting up food and decorating as necessary for on site events and other special occasions Providing occasional administrative assistance to management Ensuring cleanliness and orderliness in the spa.
Light cleaning duties including daily sweeping, mopping, bathroom cleaning, laundering sheets and towels, dusting product shelves, cleaning service areas, etc.
Completing accurate cash reports and monitoring cash register at all times, handling and distributing staff cash gratuities.
Controlling, assisting and distributing supply and retail inventory.
Skills Requirements - Personal Characteristics: Team player and motivated self-starter Excellent customer service skills; a "people person" Ability to work flexible hours Well organized, proactive, and enjoys multi-tasking Demonstrates confidentiality and discretion when required Maintains a courteous demeanor and professional appearance Strong math skills Education & Experience: High school education or equivalent required; some college or industry license preferred At least two years working in a professional office environment, call center, or hospitality industry.
Work experience may be substituted with education in a similar field.
Proficient with Microsoft/Open Office programs (Word, Excel), and computer file management Knowledge of or ability to learn Internet programs (Google Drive, Booker, etc.
) Telephone system knowledge and ability to troubleshoot routine computer issues Knowledge of office/computer equipment including PC, scanner, printer, iPad/Tablet WHAT YOU CAN OFFER US: Positive and relaxed attitude Commitment to teamwork and higher standards Passion for excellence Strong initiative, drive and devotion to wellness Willingness to learn WHAT WE OFFER: Competitive pay Continuing education opportunities Weekly base pay with weekly performance bonus Paid time off upon tenure Service and product discounts Benefits for Full Time Staff Opportunity to grow PLEASE CALL TO APPLY.
EOE Statement: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, protected veteran, or disability status.