Service Dispatcher

_*We are currently seeking employees who are up for a challenge, who are have great customer service, eager to work and learn.
Are you this person? What are you waiting for? Come join our team!! We are seeking those who are Bilingual, fluent in English and Spanish, Computer knowledgeable, able to think outside the box and come up with solutions!! *_ *Service Dispatcher Duties and Responsibilities* Service dispatchers schedule service calls and route service crews to make needed repairs and complete scheduled projects.
Service dispatchers answer incoming phone calls to schedule service appointments for customers.
Service dispatchers gather detailed address information from customers and get a basic overview of the service issue.
They then relate these details to the service crew that will answer the call.
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
Service dispatchers dispatch service crews to scheduled appointments and to emergency situations.
Service dispatchers use maps and GPS programs to plan routes for service crews so they get to their destinations by the most efficient means possible.
Service dispatchers answer incoming radio calls from service crews, who report when they arrive at and leave jobs, and log this information into the dispatch system.
This includes addressing any emergency situations service crews may encounter and relaying information to management or other departments as needed.
Service dispatchers answer customer questions and address customer problems.
Service dispatchers add customer information to digital filing systems and log information into customer files when scheduling service calls.
* *Communication skills* – service dispatchers must have strong verbal communication skills to relay information to service crews and answer customer questions and concerns, and use strong written communication skills to record the essential details of every service job * *Time management* – good time management skills are critical for service dispatchers, who prioritize jobs and schedule appointments so service can be completed within regular business hours * *Customer service* – service dispatchers must have excellent customer service skills to speak with customers, answer incoming phone calls, manage customer problems, and address customer complaints * *Computer skills* – service dispatchers need basic computer skills to log information into digital dispatch systems and customer files * *Multi-tasking* – service dispatchers must have good multitasking abilities to handle several phone calls at once and juggle multiple service appointments in a single work day * *Must be fluent in English and Spanish* *Pay - To be discussed in interview* Job Type: Full-time Pay: $7.
25 - $10.
00 per hour Expected hours: 40 – 48 per week Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday * Overtime * Weekends as needed Education: * High school or equivalent (Preferred) Work Location: In person