Insurance Customer Service Assistant

Job Description The Insurance Customer Service Assistant is a key member of the Brenda Gomez Insurance Agency team, providing vital support to our clients and staff.
This role is instrumental in ensuring the smooth operation of our agency by offering a blend of administrative support, customer service, and basic insurance processing tasks.
Salary: $10.
00 - $14.
00 per hour Benefits Hourly Base Salary + Bonus Opportunities Hands on Training Mon-Fri Schedule Career Growth Opportunities Evenings Off Responsibilities Immediately greet all customers, entering the office, in a friendly and helpful manner.
Be outstanding at relationship building.
Develop and maintain client relationships.
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Take premium payments from customers.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Provide exceptional customer service and support.
Work independently and as part of a team.
Attend training and continuing education courses.
Requirements For the position of Insurance Customer Service Assistant at the Brenda Gomez Insurance Agency, the following requirements are essential to ensure the candidate can fulfill the role effectively: Educational and Professional Requirements: High School Diploma or Equivalent: This is the minimum educational requirement, providing a foundational level of education.
Insurance Industry Knowledge: While not mandatory, basic knowledge of the insurance industry is advantageous.
This could be through previous employment, coursework, or personal study.
Licensing: Candidates must be able to obtain the necessary insurance license within 35 days of employment.
This shows commitment and capability to learn and understand the insurance products and services.
Skills and Abilities: Communication Skills: Excellent verbal and written communication skills are crucial for handling client interactions and internal communication effectively.
Multitasking and Organizational Skills: The ability to manage various tasks simultaneously, prioritize effectively, and maintain organization in a fast-paced environment.
Technical Proficiency: Basic computer skills and the ability to quickly learn and use insurance-related software and systems, like eAgent.
Customer Service Orientation: A strong focus on delivering high-quality customer service, with the ability to empathize and respond to client needs effectively.
Attention to Detail: Accuracy in handling documents, recording information, and processing client requests.
Personal Attributes: Professionalism: Displaying a professional demeanor at all times, reflecting the values and standards of the Brenda Gomez Insurance Agency.
Adaptability: Being flexible and adaptable to changing demands and requirements within the agency.
Team Player: Ability to work collaboratively with other team members to achieve common goals.
Proactive Learning Attitude: Willingness to engage in continuous learning and professional development, especially in areas relevant to the insurance industry.
Language Skills: Bilingual Abilities: Proficiency in both English and Spanish is highly preferred due to the demographic characteristics of the agency's clientele.
Company Description Our Insurance Agency is located in McAllen, Texas! We pride ourselves in providing the best services to our clients.
Our dedicated staff is results driven and works incredibly well as a team.
Apply to join Brenda Gomez Insurance Agency today! Our dedicated team strives everyday to provide our clients with the best products and services.
Here at Brenda Gomez Insurance Agency, we take our job seriously and tailor our clients policies to fit their needs.
We are constantly growing and adding talent to our well established agency.
If you are looking for a rewarding career in the insurance industry, then we encourage you to apply to our team today! Call or text at 956-322-4717 if you have any questions, ask for Brenda.