Front Desk Clerk

TITLE: PATIENT RELATIONS CLERK Basic Responsibilities Maintain all front desk responsibilities related to customer service and patient flow coordination.
Ensure that active and discharged patients’ medical records are complete, accurate, and secured.
Qualifications: Must have graduated from high school or earned a G.
E.
D.
Must have excellent organizational skills Must have excellent customer service skills Must be computer literate Must be able to communicate effectively with doctors’ offices Should have some background in medical field terminology Reports to: Clinical Director Office Manager Job Summary: Cordially greet patients at the front reception window Cordially answer front desk telephone and route calls as necessary Ensure patient gets checked in on PortiaPro Announce appointment arrivals over the intercom Ensure patients are retrieved by therapists on time Enter patient and intake form data into Portia Pro Ensure intake forms, referrals, and authorization forms are received by IVC Clerk Create new patient charts and file into Medical Records Assist Patient Coordinator with ensuring patient flow is smooth Confirm next day’s appointments via telephone and notify therapists Document appointment confirmations and other patient notes in PortiaPro Schedule patient initial, 3-month, and re-evaluations prior to expiration date(s) Update active patient list, non-referral list, discharge summary on a weekly basis Complete battle plans and record schedule statistics for weekly staff meeting Collect OTC payments and submit collections with receipts to Accounting Maintain communication with physicians through Aptus letters and forms Screen documentation for missing information, such as missing therapist signatures, date of onset, diagnosis, and date of evaluation File documentation in patient charts following company guidelines Periodically screen physical and electronic records to detect missing information Provide therapists with patient reports or goals when necessary Assist Therapists with Clients during session sanitize toys and treatment area Other duties as assigned.
Job Type: Part-time Pay: $9.
00 - $11.
00 per hour Healthcare setting: * Clinic Schedule: * Monday to Friday Education: * High school or equivalent (Preferred) Experience: * Customer service: 1 year (Preferred) * Medical terminology: 1 year (Preferred) * Computer skills: 1 year (Preferred) Work Location: In person