*The BDC Reps are responsible answering inbound calls, setting appointments, responding to internet inquiries, and making outbound calls.
*
The BDC Rep will utilize our CRM and the internet to respond to inquiries, update customer records, and closely track customer activity.
*RESPONSIBILITIES:*
* Answer incoming calls & respond to internet inquiries with courtesy, accuracy and professionalism
* Follow up with existing and potential customers to generate appointments
* Reschedule no-show customers
* Make appointments for Sales
* Promptly and accurately enter all customer inquiry data into the Customer Relationship Management (CRM)
* Compile all necessary reports, forms, and other documentation on a timely basis
* Work in conjunction with the Sales Department - consultants and managers
* Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers
* Perform other job-related duties as assigned
*SKILLS/REQUIREMENTS:*
* Previous call center / sales experience preferred
* Knowledge of vehicles / automotive industry a plus
* Confident and professional phone manner
* Experience utilizing inventory and/or CRM systems
* Strong/outgoing personality
* MS Office Suite computer skills
* Ability to work independently and as part of a team in a fast paced environment
* Strong organizational and time management skills
* Ability to read and comprehend rules, regulations, policies and procedures
Job Type: Full-time
Pay: $2,000.
00 - $5,000.
00 per month
Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Opportunities for advancement
* Paid time off
* Paid training
* Vision insurance
Experience level:
* No experience needed
* Under 1 year
Schedule:
* Holidays
* Overtime
Supplemental pay types:
* Commission pay
Education:
* High school or equivalent (Required)
Experience:
* Sales Experience: 1 year (Preferred)
* Customer Service: 1 year (Preferred)
* Call center: 1 year (Preferred)
Work Location: In person
Whatsapp
