MEMBER SERVICES AND RESERVATIONS COORDINATOR

Number of Vacancies 1 Location Edinburg, Texas Department University Recreation FTE 1.
0 FLSA Exempt Scope of Job To facilitate the day-to-day operations of member services, which include but are not limited to staffing, policies and procedures, access control, customer service, equipment issuance, and the pro shop.
Description of Duties • Oversees all University Recreation facility reservations and facilitates contract for groups including, but not limited to University Recreation (UREC) events, university groups and organizations, and recruitment of external groups and organizations.
• Oversees all departmental reservations and assigned staff.
• Develops and implements a comprehensive membership retention program to include membership database management, membership renewals and cancelations, membership card processes, and audits all transactions.
• Oversees operations of the Pro Shop, which includes working collaboratively with marketing for creative design, ordering, inventory, and auditing the resale items.
• Responsible for oversight of operating expenses, forecasting, and monitoring of income and expenses within assigned areas.
• Provides leadership and training to the customer service desk operations.
• Prepares regular written communication such as monthly, annual, financial, participation, and equipment reports as needed.
• Completes comprehensive analytical and statistical reports regarding the membership operations through assessment of services based on established expectations.
• Collaborates with campus partners for large scale campus wide UREC events.
• Assists in establishing policies and procedures regarding facility usage, risk management, security efforts, and membership guidelines.
• Serves as department point person for ActiveNet software.
• Performs other duties as assigned.
Supervision Received General supervision from assigned supervisor.
Supervision Given Supervises assigned staff.
Required Education Bachelor’s degree from an accredited University.
Preferred Education None.
Licenses/Certifications First Aid and CPR certified or obtain certification within 30 days of hiring.
Required Experience • Two (2) years of experience in recreation or athletic facility operations, coordination and performing the stated duties in a related setting, or • One (1) year of experience in the required experience with a Bachelor’s Degree in Recreation, Sports Management, Kinesiology or another closely related field from an accredited University.
• Related experience can be substituted on a one-on-one basis for up to two years of education.
Preferred Experience N/A Equipment Use of standard office equipment.
Working Conditions Needs to be able to successfully perform all required duties.
Indoor and outdoor environment; some travel, evening and weekend work may be required.
UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.
*This position will routinely require work to be performed before 8 am or after 5 pm.
Other Excellent communication skills.
Ability to work effectively in team environment.
Demonstrate effective written and verbal communication skills.
Ability to multi-task.
Physical Capabilities N/A Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 04/23/2024 Grant Funded Position No If Yes, Provide Grant Expiration Date Posting Detail Information EEO Statement It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status.
In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment.
We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application.
The confidential information includes the following: Date of Birth Social Security Number Gender Ethnicity/Race Please make sure that you omit this information prior to submission.
We are advising that Human Resources will be forwarding your application to the department as per your submission.
If you have any questions, please visit our Careers site at https://careers.
utrgv.
edu for detailed contact information.
Additional Information UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC).
Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .