Receptionist

JOB DESCRIPTION General Statement of Duties Under the supervision of the Bridge Director, the Receptionist directly engages in the clerical activities of the Pharr Bridge Administration.
The primary duties for the incumbent include: a) Maintain regular, reliable, and prompt attendance, physically present to work.
b) Welcome visitors by greeting them, in person or/on the telephone; answering or referring to inquiries.
c) Direct visitors by giving instructions.
d) Answer phone and direct calls to the appropriate individuals; dispatches assistance as needed.
e) Operate all standard office equipment; Is technically proficient in all computer software systems, database management, and other applications, as needed.
f) Maintain a safe and clean reception area.
g) Open, sort, and distribute incoming correspondence, including mail and email, when applicable.
h) Perform multiple high-level tasks simultaneously; High liability and high stress factors are predominant.
i) No supervisory or budgetary responsibilities, independent prioritization of activities and situational assessment.
j) Proficient in English/Spanish reading and writing; Translation services are desired.
k) Coordinate and set up meetings/events as needed, at bridge and/or other city facilities.
l) Process rental payments as needed.
m) Provide customer service; Process customer payments and open new accounts as needed.
Essential Functions The receptionist performs varied responsible clerical or secretarial work, which includes administrative responsibility.
This employee is under the direct supervision of the Bridge Director, if the Bridge Director is out of the office, the Receptionist will be under the direct supervision of the Assistant Bridge Director.
General and specific assignments are received and are usually under little direct supervision allowing latitude for use of independent judgment.
Physical Demands a.
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
b.
Using computers and computer systems (including hardware and software) to program, write, set up functions, enter data, or process information.
c.
Observing, receiving, and otherwise obtaining information from all relevant sources.
d.
Providing information to Bridge Director, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
e.
Developing specific goals and plans to prioritize, organize, and accomplish the work.
f.
Developing constructive and cooperative working relationships with others and maintaining them overtime.
g.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form; and h.
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
i.
Perform any other duties assigned by Bridge Director.
Minimum Qualifications and Requirements Required high school diploma or equivalent GED.
One (1) year experience in the field preferred; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Supervisory Responsibility This position has no supervisory responsibilities.
Position Type/Expected Hours of Work This is a full-time, non-exempt position, with a 40-hour work week.
Incumbent must have the ability to work flexible hours including holidays, evenings, and weekends, if needed.
Participation in City sponsored special events, trainings, or meetings may be required.
Knowledge, Skills, and Abilities Knowledge - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of principles and processes for providing customers and personal services.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of the use of the following computer software: Microsoft Office, Microsoft Works, Excel, Word Perfect, and Microsoft Windows XL.
Skills - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Communicating effectively in speech and writing as appropriate for the needs of the audience.
Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.
Understanding the implications of new information for both current and future problem solving and decision-making.
Talking to others to convey information effectively.
Basic telephone courtesy and functional knowledge.
Abilities - The ability to listen and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in writing and in speaking so others will understand.
The ability to understand the speech of another person.
The ability to tell when something is wrong or is likely to go wrong.
It does not involve solving the problem, only recognizing there is a problem.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
Ability to deal effectively with various types of people under various circumstances.
AAP/EEO Statement The City of Pharr is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendment Act (ADAAA) the City of Pharr will provide reasonable accommodations, upon reasonable request, to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.
The city focuses on identifying candidates who are customer oriented and committed to public service to create a culture that is committed to diversity.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
BACKGROUND FORMS As part of our hiring procedures, you must successfully pass a background check.
Please complete the required forms and upload them with your application.
Failure to do so, may cause your application to be rejected.
Background forms 2022