*CSR*
For a small loan company based in Texas.
The company was started in April of 1970 and grew to 9 locations in Texas.
In addition to offering unsecured, personal loans, the company also does Income Tax services.
*Job Purpose:*
*To respond to customer’s personal financial needs and maintain a professional and courteous relationship while also satisfying company requirements.
*
*Duties:*
* Opens customer accounts by taking and processing loan applications and recording account information.
* Maintains customer records by updating account information and taking payments.
* Recommends potential services to management by collecting customer information and analyzing customer needs.
* Prepares service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
* Follows policy and procedures to insure company profitability.
* Initiates customer contact via telephone, text, email, or in person in order to maintain an open dialogue of communication.
* Field collections and skip tracing when needed.
* Growth work, which includes advertising and outside interactions.
* Any requested, legal activity that benefits the company.
*Skills/Qualifications:*
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, bilingual, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Job Type: Full-time
Pay: $12.
00 - $13.
00 per hour
Benefits:
* Health insurance
* Paid time off
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Education:
* High school or equivalent (Required)
Experience:
* Customer service: 1 year (Required)
Language:
* Spanish (Preferred)
License/Certification:
* Driver's License (Required)
Work Location: In person
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